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Build A Simple Chatbot In Python With Deep Learning by Kurtis Pykes «The behavior does not reflect what normal shoppers do. Most people use it to ask a question like, ‘My brake light is on, what do I do?’ or ‘I need to schedule a service appointment,’» Howitz told Business Insider. «These folks came in […]

3 Ways Generative AI Will Reshape Customer Service This is why keeping a human reviewer in the loop, whether it’s a service agent or knowledge expert, will be important for the foreseeable future. Nearly seven years ago, Salesforce launched Einstein for Service to give agents AI-powered capabilities. These have included recommended next-best actions and responses